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  1. Productivity Series Spectrophotometer
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    Productivity Series Spectrophotometer
    model: S-1200
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    Productivity Series Spectrophotometer
    model: S-1201
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Guarantee & After-Sales Service

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We understand that purchasing a new instrument is a significant investment, and we want to ensure you are fully supported throughout the life of your Unico instrument. Our warranty policy is designed to provide peace of mind, covering you in the event of material or manufacturing defects. Below, we outline our warranty terms and how you can make use of them if necessary.

What Products are Covered by the Warranty?

All Unico centrifuges, spectrophotometers, incubators, and tube rockers are warranted against defects in materials and workmanship for one (1) year from the date of shipment to the customer. This warranty covers the repair or replacement of parts that prove defective during the warranty period.

What is Covered by the Warranty?

Our warranty covers:

  • Repair and replacement of defective parts within the first year of purchase.

  • Full repair or replacement of the instrument, if deemed necessary by the manufacturer.

Warranty Exceptions

Please note that this warranty does not cover the following:

  • Damage due to accidents, fire, theft, acts of nature, negligence, or misuse.

  • Failure or damage resulting from the use of chemicals that have a harmful effect on the centrifuge.

  • Parts that are damaged, lost, or altered by anyone other than Unico or an authorized Unico service technician.

  • Any repairs or modifications made to the instrument by a third party without prior written approval from Unico.

How to Apply for Warranty Service?

To initiate a warranty claim, you must notify Unico or an authorized distributor/dealer of the defect within 5 days after the issue is identified. You can contact our Customer Service team through the following methods:

When contacting us, please have the serial number of your centrifuge and proof of purchase ready. We will issue a Return Goods Authorization (RGA #) to facilitate the warranty process. Returns without a valid RGA will not be accepted.

Shipping for Warranty Claims

Once an RGA # is issued, you must return the product to Unico at your expense. Please ensure the centrifuge is properly packaged to prevent damage during transit. If the product is determined to be covered under the warranty, we will repair or replace the centrifuge and ship it back to you at no additional charge.

What is Not Covered by This Warranty?

This warranty does not cover:

  • Light bulbs, batteries, fuses, rechargers, and AC adapters.

  • Routine wear and tear resulting from regular use.

  • Breakage or damage caused by accidents, misuse, or failure to clean and maintain the centrifuge.

  • Optical components, including any damage resulting from improper use or lack of maintenance.

Limitations of the Warranty

This warranty is the sole and exclusive remedy for any defects. Unico’s liability is limited to repair or replacement of defective parts. In no event shall Unico be held responsible for any other types of damages, including incidental or consequential damages.

The warranty is non-transferable and is only valid for the original purchaser of the centrifuge.

Effective Coverage Date

This warranty is effective for centrifuges purchased after June 1, 2024. Shipping & Order Processing Information

When you shop with UNICO, we aim to make the purchasing and shipping process as smooth as possible. Below, we explain the key aspects of our shipping policies and order processing to ensure that you have all the information you need before making a purchase.

Minimum Order Requirement

We require a minimum order of $50. For any order totaling less than this amount, a minimum charge fee of $7.50 will apply.

Order Processing

Once your order is placed, we begin processing immediately. Please note that we only process

orders once payment has been received and verified. Ensure that all payment information is accurate to prevent any delays.

Payment Terms

UNICO accepts all major credit cards. Payment must be made in full at the time of order placement.

Order Confirmation

After you place an order, you will receive an email confirmation that includes all the details of your purchase. It’s important to review this confirmation carefully to ensure that all the information is correct.

Changes & Cancellations

Once an order is confirmed, it cannot be modified or canceled directly through the website. However, if you need to cancel an order or make a change, please reach out to our customer service team immediately at [email protected]. We will do our best to assist you, but please note that cancellations and changes cannot be guaranteed once an order has been processed.

Shipping and Handling

We offer several shipping options to fit your needs. Shipping costs are calculated based on the weight, dimensions of your order, and your shipping address. All orders are subject to our standard shipping terms, which can be reviewed at [insert link to shipping terms].

Returns and Refunds

If you wish to return an item, please refer to our [Returns and Refunds Policy] for the steps involved. All returns are subject to approval and may incur additional charges based on the condition of the product and the reason for return.

Limitation of Liability

UNICO is not responsible for any indirect, incidental, or consequential damages arising from the purchase or use of our products. By placing an order, you agree to these terms.

Shipping Questions or Issues

If you have any questions regarding your order or the shipping process, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience is seamless.

Standard Shipping Terms

At UNICO, we strive to ensure that your lab equipment arrives promptly and safely. Please review the following Standard Shipping Terms for details on how we handle shipping and delivery:

Shipping Method

UNICO uses UPS as our primary carrier for all shipments. Available shipping options include:

  • Standard Shipping (UPS Ground)

  • Two-Day Shipping (UPS 2nd Day Air)

  • Three-Day Shipping (UPS 3 Day Select)

  • Overnight Shipping (UPS Next Day Air)

Shipping times are based on UPS transit times and your location. Please note that the estimated delivery time does not include the time it takes to process and prepare your order for shipment.

Processing Time

Orders are processed within 1-2 business days (Monday through Friday, excluding holidays) after payment has been received and verified. Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Costs

Shipping charges are calculated based on the weight, dimensions, and destination of your order. You will be able to view the shipping cost before completing your purchase at checkout. If there are any issues with the shipping cost calculation, our customer service team will contact you for confirmation.

Delivery Locations

We ship within the contiguous United States. At this time, do not ship to P.O. Boxes or APO/FPO addresses.

Shipping Times

  • UPS Ground (Standard Shipping): Typically 5–7 business days, depending on destination.

  • UPS 2nd Day Air (Two-Day Shipping): 2 business days.

  • UPS 3 Day Select (Three-Day Shipping): 3 business days.

  • UPS Next Day Air (Overnight Shipping): 1 business day.

Please note that UPS shipping times are estimates and delays may occur due to weather, carrier issues, or other factors beyond our control.

Damaged or Missing Shipments

While we take great care in packing and shipping your products, occasionally, items may be damaged in transit. If your shipment arrives damaged or if any items are missing, please contact us immediately at [email protected]. We will file a claim with UPS and arrange for replacements or a refund where applicable.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can track your package directly through UPS at www.ups.com using the tracking number provided.

Shipping Delays

UNICO is not responsible for shipping delays caused by UPS, weather conditions, natural disasters, or any other circumstances beyond our control.

Change of Shipping Address

Once your order has been processed and shipped, the delivery address cannot be changed. If you need to update your shipping address, please contact us immediately at [email protected], and we will make every effort to accommodate your request before shipment.

Returns & Refunds

If you need to return an item, please refer to our [Returns and Refunds Policy] for detailed instructions. Returns must be made in accordance with our policy, and the customer is responsible for any return shipping costs, unless the product is defective or damaged during shipping.

Limitation of Liability

UNICO is not liable for any indirect, incidental, or consequential damages resulting from shipping delays, lost packages, or damaged goods during transit. Our liability is limited to the value of the merchandise in question.